Informational
Rule
★ 4–5 with no frustration. Positive wording detected.
« Wonderful welcome, I really do recommend it! »
The emergency service for local reputation
Never leave
a customer review
unanswered.
AI detects, sorts and drafts the reply to every review on your Google listing. You approve in two clicks, and your reputation stays spotless.
- No charge during the trial
- Set up in 5 min
Inbox
Salon Marie · Lyon 2ᵉ
Last 7 days
Average rating
4.7 +0.3
Unanswered
2 urgent
Average delay
12min
All 8Urgent 2To approve 5Auto
12K+
Businesses equipped
Restaurants, hotels, garages, salons
98%
Reviews answered
Within 24h on average
3.8×
More 5★ reviews
Measured after 3 months
They trust us
RestaurantsHotelsAutomotiveBeauty & wellnessHealthcareLocal retailRestaurantsHotelsAutomotiveBeauty & wellnessHealthcareLocal retail
Demo
See AvisPilot at work
A one-star review lands on a Friday night. Follow it all the way to the published reply: triage, AI-written draft, human approval.
How it works
A review comes in.
Four minutes later, it is handled.
Detection, colour triage, AI draft, human approval. Every step chains automatically — except the last one, which stays yours.
01Detection
Your platforms, connected once, watched always.
Your Google Business Profile listing, connected in one click. AvisPilot picks up every new review around the clock — no extension to install, no page to refresh.
- Google Business Profile, connected in one click
- Automatic sync, no extension and nothing to watch
- Multi-location: aggregated view or one address at a time
Featured section · 02
Four colours.
Four levels of urgency.
AvisPilot's own triage system. Every review instantly gets its colour, its response deadline and its recipient. No competitor does it visually.
No urgency
Worth watching
Rule
★ 3, mixed. Neutral tone, a point of improvement raised.
« Main course was good, dessert disappointing. Service fine. »
High priority
Rule
★ 2–3 with clear frustration. Negative vocabulary.
« Very long wait, staff overwhelmed, disappointing. »
Urgent
Rule
★ 1–2 + sensitive words (lawyer, infection, complaint…).
« Catastrophic service, I am contacting my lawyer. »
Thresholds and sensitive keywords (lawyer, complaint, infection, food poisoning…) can be customised per location and per trade.
03AI reply
A draft in context, in eight seconds.
The AI reads the review, picks up the tone, draws on your internal policies (goodwill gesture, legal wording, brand voice) and writes a reply that sounds like you — not like a chatbot.
- Empathetic, factual or commercial draft depending on the context
- Automatically mentions a gesture when your policy allows it
- Three tone levels, configurable per location
04Human approval
A human stays in charge — always.
No review is published without your click. Publish, rephrase in one sentence, or adjust by hand: three paths, zero loss of control. The audit trail is kept for your teams and your franchisor.
- One-click approval from your back office
- Immediate email alert on a negative review, and an “Overdue” tab for anything left behind
- Audit log: who wrote it, who published it, at what time, and every version of the draft
Bonus
A 1★ review through all 4 stages in four minutes.
- Stage 01Detectedat 2:02 p.m.
- Stage 02SortedRed · urgent
- Stage 03WrittenAI draft · 8s
- Stage 04ApprovedPublished at 2:06 p.m.
05Dashboard
Clear figures, a report ready to send.
Track your average rating, response rate, sentiment and how fast your teams move. Every month, AvisPilot produces a PDF report ready to hand to your management or your franchisor.
- Day-by-day trends, per location and per platform
- Weekly or monthly PDF export, automatic or on demand
- Sentiment and response time tracked location by location
Connect AvisPilot and get your first triage in 5 minutes.
Connect Google Business Profile and watch your last 30 reviews take colour live.
Use cases
Built for businesses that live on their reviews.
One engine, with business rules tuned to your trade. You will recognise your daily life from the very first demo.
Restaurants & cafés
Turn every table into a 5★ review — without the rush of service drowning the feedback.
- Your post-service reviews come in on their own, with nothing to watch
- AI drafts that mention the dish or the server named in the review
- Direct alert to the manager for sensitive reviews (food poisoning, allergy)
« In six months, our Google rating went from 3.8 to 4.5 ★. »
Hotels & guesthouses
Your guests leave their review 12 hours after check-out. You reply before they book elsewhere.
- Google Business Profile, connected in one click
- Multi-location with an aggregated view for the hotel group
- Automatic detection of cleanliness or front-desk complaints
« We cut our average response time by three across 4 hotels. »
Beauty & hair salons
A botched cut is one star gone. Take back control before the review turns into a nightmare.
- Drafts that automatically offer a complimentary touch-up
- Immediate alert as soon as a review mentions a service gone wrong
- Detection of stylist mentions, to praise or to coach
« Unhappy clients now come back instead of walking away. »
Garages & car dealerships
A customer unhappy with a quote tells the world on Google. Cut it short with a professional reply in minutes.
- Google Business Profile, connected in one click
- Reply templates specific to mechanics / bodywork / sales
- Full audit trail for dealership networks
« I used to avoid Google. Now I watch it like the workshop. »
Clinics & healthcare
Medical reviews are sensitive. AvisPilot proposes compliant replies — never published without your approval.
- Library of replies compliant with medical confidentiality
- Immediate switch to red on sensitive keywords: complaint, lawsuit, lawyer…
- TLS 1.3 encryption · access tokens protected with AES-256
« Our legal team approved it. That is rare for an AI tool. »
Retail & shops
Your sales staff see reviews too late. AvisPilot tells them the moment they land.
- Notifications per location, per manager, per day
- Aggregated multi-store view, or store by store
- Automatic monthly report for the franchise or head office
Local visibility
You will finally know how many people find you
Replying to reviews lifts a listing in local results. Still, you need to be able to see it. AvisPilot pulls in your Google listing statistics and puts them next to your reviews — same place, same period.
Views of your listing
How many times your business appeared in search and on Maps, on mobile as well as desktop.
Direction requests
The signal closest to a visit: someone asked for the route to your door.
Calls
Clicks on your phone number from the listing, day by day.
Clicks to your site
Those who wanted to know more and went all the way to your website.
- Included in every plan, at no extra cost and with no add-on.
- Google publishes these statistics with a 2 to 3 day delay — the curve is smoothed over 7 days to stay readable.
- The searches that lead people to you are shown too, when Google agrees to share them.
Pricing
One simple price. Two clear plans, and tailor-made beyond that.
Prices in Canadian dollars (CAD), before tax · GST/QST added automatically according to your jurisdiction. Billed monthly or annually (−15% on annual).
FAQ
Everything you want to know, before clicking Start.
Connection, data security, billing, cancellation — the real questions, straight answers.
You authorise AvisPilot to read and publish on your Google Business Profile listing through Google's official API (OAuth). No copy-pasting, no browser extension: allow 2 to 5 minutes. AvisPilot handles Google only, and that is a deliberate choice — it is where most of a local business's reputation is decided, and we would rather do it very well than half-promise six platforms.
Mainly restaurants, hotels, beauty salons, car garages, medical clinics and retail shops. Triage and reply templates adapt to the trade and the tone you configure. If yours is not listed, talk to us: we extend the catalogue regularly.
14 days, full access to the plan you chose (Starter or Pro). A payment card is registered at sign-up, but it is never charged during the trial. At the end of the 14 days the subscription starts and the first invoice is charged, unless you cancel before that date. If you change plan during the trial, the trial ends immediately and billing starts at the new rate.
Yes. Compliant with the GDPR and with Law 25 (Québec). TLS 1.3 encryption in transit, and the access tokens for your Google listing are encrypted with AES-256 before storage. No reply is ever published without your approval.
Of course — AvisPilot is published by SynapTIQ Inc., based in Québec City, and our support team works in French from Montréal, Lyon and Paris. First response time: 48h on Starter, 4 business hours on Pro, 1 business hour on tailor-made offers (with a dedicated CSM).
No, never. Every draft waits for your explicit approval, one click away in your back office. This is deliberate: your voice, your responsibility. You can enable an “auto thank-you” mode for informational 5★ reviews only (configurable location by location).
Creating an extra location is blocked as soon as your plan's quota is reached, and AvisPilot tells you what to do next. From Starter, simply move up to Pro (up to 3 locations); beyond 3, we build a tailor-made offer — let's talk. Your existing locations are never disabled, and you can free up a slot by deactivating a location without losing its history.
Yes. No commitment, no cancellation fee: you cancel on your own from your billing page, and it takes effect at the end of the period already paid for. After that date, access to the application is suspended; your reviews and your replies are kept and become available again as soon as a plan is reactivated.
Allow 5 minutes: you connect your Google listing, you choose the tone of your replies, and that is it. Your existing reviews come in right after. For several locations, simply repeat the operation — a single Google connection covers all your listings.
On Google, you can edit or delete a published reply. AvisPilot keeps the history: who wrote it, who published it, at what time, and the successive versions of a draft. You edit in two clicks from the inbox.
Another question on your mind?
Our team replies in French, in under 4 business hours.